Legal
Terlano, a brand of Gem Creek Flooring & Design LLC ("we", "us"), sends text messages to people who have asked us to. Messages relate to a sample request, quote, order or question you have raised with us. This is a customer care and conversational programme. It is not a marketing list.
You opt in by ticking the text message box on a form on this website and giving us your mobile number, or by texting us first. The box is never ticked for you. Consent is not a condition of any purchase.
Message frequency varies and depends on your enquiry. Most people receive a handful of messages relating to a single order.
Message and data rates may apply. We do not charge for the messages themselves; your mobile carrier may.
Reply STOP to any message to opt out. You will receive one confirmation and then no further messages. Reply HELP for help, or contact us using the details below. You can also opt out by emailing us.
Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed.
Your mobile number and your consent are handled as described in our Privacy Policy. We do not sell your number, and we do not share mobile information or consent with third parties or affiliates for their marketing or promotional purposes.
Gem Creek Flooring & Design LLC
Email [email protected]
Phone (866) 452-0004
Monday to Friday, 8am to 5pm Mountain